Send the right message

There’s no body language in emails, so what you write can easily be read the wrong way.Listen to these two readings of the same email – one positive, one negative – and decide which is which.

Reading 1 Reading 2 Reading 1 Reading 2

Which reading sounds positive?

Reading 1 Reading 2
Submit

That’s it!

Here’s some good emailing advice to remember. Always re-read before you click send. If you’re writing about a tricky subject, ask a colleague or friend to read it for you.

No, that’s wrong

Here’s some good emailing advice to remember. Always re-read before you click send. If you’re writing about a tricky subject, ask a colleague or friend to read it for you.